Common Payment Errors and Fixes

1. Payment Declined by Bank

Possible Causes:
This usually happens due to insufficient funds, an expired card, online or international payments being disabled, or the bank flagging the transaction as suspicious.

Fixes:
Check your account balance and confirm your card* details such as expiry date and CVV. Contact your bank to enable online or international payments if needed. If the issue continues, try using another card or payment method. 
Only international payments cards (Visa, Mastercard) can be used to avail the transaction.

2. Payment Gateway Timeout or Session Expired

Possible Causes:
 A slow internet connection, session expiry before completing the payment, or a browser cache issue can cause this error.

Fixes:
Refresh the page and try again using a stable internet connection. Clearing your browser’s cache or switching to incognito/private mode often helps too.

3. OTP or 3D Secure Authentication Failed

Possible Causes:
This error occurs when the OTP is entered incorrectly or has expired, there’s a delay in receiving it, or your browser blocks the pop-up window.

Fixes:
Re-enter the correct OTP as soon as you receive it. Check your SMS or email carefully, or request the OTP again. Allow pop-ups on your browser and ensure your registered phone number or email is correct.

4. Transaction in “Processing” or “Pending”

Possible Causes:
A delay from the payment gateway or bank, or a network issue during the transaction, can cause your payment to remain in a pending state.

Fixes:
Wait for 10–20 minutes, most payments are confirmed automatically. Check your bank statement to confirm if the amount has been debited. If the order status doesn’t update, contact support with your transaction ID.

5. Payment Gateway Error (e.g., “Payment Failed”)

Possible Causes:
This usually happens due to a temporary issue with the payment provider, incorrect payment details, or a browser compatibility problem.

Fixes:
Retry the payment after a few minutes, ensuring your details are entered correctly. You can also try completing the payment through a different browser or device.

6. Double Deduction (Amount Debited Twice)

Possible Causes: 
This can happen if the payment page was refreshed or retried during processing, or if there was a network lag between your bank and the payment gateway.

Fixes:
The extra amount is usually refunded automatically within 3–5 business days. Keep your transaction details safe and contact our support team if the refund does not reflect after that period.

7. Payment Failed but Amount Deducted

Possible Causes:
A sync delay between the payment gateway and your bank, or a timeout in the bank’s response, may lead to this situation.

Fixes:
Wait for up to 24 hours in most cases, the issue resolves automatically. If the order still doesn’t update, share your transaction ID with our support team so we can help resolve it quickly.

8. Crypto Payment Issues

1. Wrong Wallet Address:
    Crypto transactions are irreversible. Always double-check the recipient address before sending.
   
   

2. Wrong Network Used:
    Sending tokens on the wrong chain (e.g., BSC instead of Polygon) may cause loss of funds. Verify the correct network before confirming.
   
   

3. Unsupported Network:
   If your wallet doesn’t detect the transaction, ensure you’re on a supported network like Polygon or Ethereum, and confirm the payment method is supported by the platform gateway.
   
   

4. Slow or Stuck Transaction:
    Low gas fees or network congestion can delay confirmations. Increase gas fees and check the status on PolygonScan or Etherscan.
   
   

5. Token Not Available for Payment:
    If your preferred crypto isn’t listed, choose another supported token or contact support for guidance.

Note: Most payment issues are temporary and get resolved automatically within a short time. If the problem continues, please reach out to our support team with your transaction ID or order details for further assistance.